You are welcome to TURKISH FOLK ART!
Turkish Folk Art’s Shopping Policies
We have been in this business for over 25 years. Our aim is to make YOU HAPPY. We can provide different prices for dealers when they are interested with certain quantity – More than several items. All Items purchased on SALE periods or with discounts are FINAL SALES. NO RETURNS, but Exchanges are available depending on the type of purchased item. ( Ceramics, wood work and Metal arts are not included in EXCHANGES ).
When you decide to purchase an item, just email us at email@example.com detailing your Item #, the name of the item. We will immediately put the item on hold for you and contact you for payment details. All prices are in U.S. Dollars. You can pay us in various ways. We accept PayPal with 3.8 % service charge. You can also pay us by HSBC International Bank wire transfers or State side BOA wire transfers.
Free shipping by FedEx and UPS. Free shipping is valid only for continental United States and Western European countries. Eastern Europe, Central Asia, Japan, China, India, the Australian continent and other nearby countries have different costs for shipping. Depending on the buyer’s address, shipping to these countries might have extra cost over our free shipping. So, buyers pay a little different fee for these countries. In general, it is not much and we do our best to cooperate to cover it depending on the shape and weight of the items. Do not hesitate to contact us. This is because of these countries duty regulations and service difficulties for UPS, FedEx and TNT Express Carrier companies.
Shipping fee includes postage, registration fee, packing materials. All items are wrapped very carefully with necessary material, bubbles, thick paper, plastic cover for water protection and taped – sealed very well. If items get damaged on their way of shipment because of not packing with proper material of taping, wrapping, boxing etc. Turkish Folk Art accepts all the results without any conditions. Buyers always have full credit for the lost or undelivered purchased items after shipping cost deduction.
You are responsible for your own countries duties, traffic, customs charges, taxes, and etc.
Monday – Wednesday and Fridays are usual shipping days.
In case of need, shipments can even be made on Saturday mornings. This might bring a small extra charge.
Returns and Exchanges
Receiving Parcels – Returns and Exchanges:
VERY IMPORTANT- If any pack will arrive not properly wrapped with plastic or Tyvek type wrapping material and if it is torn and half or completely open and rewrapped, do not accept the pack and ask for a report to be written down to the person who is delivering to you. If possible take picture of the box or envelope to proof the condition of it at the moment arrived to your door. This way – we will be able to claim our agreement rights from currier company.
Returns are accepted for most items that are small and lightweight (under 4 pounds) – as an exchange with other items in our inventory that are of the same value. We will inform you with an address to mail the returning item in the US. We will send your new item/items after the returning item arrives at our address in the U.S. For customers from Europe, we will provide a shipping address in a European country.
If the item/items you select are higher in value than the returning item, you will pay the difference as well as any electronic wire transfer fees, PayPal charges, bank transfer fees or other costs. Turkish customs laws do not permit us to receive vintage or antique items back into country.
1 – To arrange a return, please get in touch with us within 7 business days of receipt of the item, via e-mail at firstname.lastname@example.org email@example.com
2 – Item(s) must be in their original condition without any additional damage or use. We will cooperate with you and do our best to satisfy you. Any expenses of PayPal charges, bank transfers and shipping costs must be paid by the customer before we proceed to mail substitute items.
Please read our descriptions, examine the photos carefully, and ask any questions you might have before purchasing any item. We will be more than happy to provide you with any additional information.
Please remember antique/vintage items are not new, and may show signs of wear and of irregularities that are not flaws. We attempt to detail condition issues in our product descriptions as completely as possible. If we have missed a major flaw, or you feel that item has been incorrectly misrepresented, please contact us right away. We will do our best to resolve the problem.
Additional Policies and FAQs
We are here to please you. We are unhappy if you are not happy. So, if you have any questions about any items or issues, JUST do not hesitate to contact us. We are connected to internet unless a server problem occurs or being in unreachable places – basements, blind spots – other similar places. Contact us at any times.
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